Privacy Policy

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services. We only collect data necessary for booking and communication purposes, and we ensure that your information is securely stored. We do not share or sell your personal details to third parties without your consent, except as required by law. By using our website, you consent to the collection and use of your information as described in this policy. You have the right to access, modify, or delete your data at any time

Privacy Policy – Your Information, Our Responsibility

At Paragliding Boukous, we are fully committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, who we share it with, and the rights you have concerning your data.

By using our website, booking our services, or interacting with us in any way, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of data depending on how you interact with our services:

Personal Information

When you:

  • Book a paragliding flight
  • Fill out a contact form
  • Subscribe to our newsletter
  • Contact us directly via email or phone

We may collect:

  • Your full name
  • Email address
  • Phone number
  • Billing and payment details (e.g., via Stripe or PayPal)
  • Nationality and language preference
  • Emergency contact details (in rare cases for safety reasons)
  • Any other information voluntarily provided

Usage Data

When you browse our website, we automatically collect:

  • IP address
  • Device and browser type
  • Operating system
  • Pages viewed and time spent
  • Referring website
  • Geographic location (based on IP)

This data is gathered using tools like Google Analytics to understand how visitors interact with our website and improve user experience.

Cookies and Tracking Technologies

Cookies are small text files stored on your browser. They help us:

  • Remember user preferences (e.g., language, region)
  • Analyze website traffic
  • Enable booking functionalities
  • Display relevant promotions or content

You can manage or disable cookies via your browser settings. However, please note that some features of the website may not function properly without them.

2. How We Use Your Information

We use your information for the following purposes:

  • Booking Management : To process and confirm your reservation, send payment receipts, and provide updates regarding your scheduled flights.
  • Customer Support: To respond to your inquiries, offer assistance, and provide follow-up service.
  • Marketing Communications: To send you newsletters, updates, offers, and promotions (only if you opt-in).
  • Analytics and Improvement: To analyze usage data and feedback for enhancing our services, safety procedures, and website functionality.
  • Legal Compliance: To comply with applicable legal, regulatory, or tax obligations.

3. Lawful Basis for Processing (for EU/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal information based on one or more of the following legal grounds:

  • Consent: When you voluntarily provide information for marketing or inquiry purposes.
  • Contractual necessity: To process your bookings and payments.
  • Legal obligation: When required to retain certain data for tax or legal compliance.
  • Legitimate interest: To improve our services or prevent fraud, provided it doesn’t override your data protection rights.

4. Sharing Your Data

We do not sell or rent your personal information to third parties.

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal) for handling secure transactions.
  • Trusted service providers who host our website, manage emails, or offer technical support—under strict confidentiality agreements.
  • Tourism partners (only if relevant to your booking and with your consent).
  • Legal authorities, when required by law or in response to valid legal requests.

5. How We Protect Your Information

We implement a range of security measures, both digital and physical, to safeguard your data:

  • SSL encryption for all online transactions
  • Secure servers hosted in trusted data centers
  • Access control and password protection for internal systems
  • Regular backups and software updates
  • Staff training on privacy and data handling

Despite our efforts, no method of transmission over the Internet is 100% secure. If you suspect a breach of your data, contact us immediately.

6. Your Rights

Depending on your location, you may have the following rights:

  • Right to access – Request a copy of the data we hold about you.
  • Right to rectification – Ask for correction of inaccurate or incomplete data.
  • Right to erasure – Request deletion of your personal data («right to be forgotten»).
  • Right to restrict processing – Limit how we use your data under certain circumstances.
  • Right to data portability – Request a copy of your data in a structured format.
  • Right to object – Opt out of certain uses of your data, such as marketing.
  • Right to withdraw consent – Revoke your consent at any time, where applicable.

To exercise any of these rights, contact us using the details below.

7. Retention of Data

We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Providing services you’ve requested
  • Complying with legal, tax, or regulatory requirements
  • Maintaining records for security, fraud prevention, or dispute resolution

When data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites such as booking engines, tourism partners, or affiliate platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. International Transfers

If you are visiting our website from outside Morocco, please be aware that your data may be transferred to and stored in servers located in Morocco or other countries. We ensure adequate protection for international transfers in compliance with data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. All updates will be posted on this page with a revised «Effective Date.» We encourage you to review it regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: contact@paraglidingboukous.com
🌐 Website: https://paraglidingboukous.com

🔐 External Resources on Privacy and Digital Security

  1. Google Analytics Privacy Policy
    If you use Google Analytics to track website traffic.
    🔗 https://policies.google.com/privacy
  2. EU Cookie Management Tool (Your Online Choices)
    Helps European users manage interest-based advertising preferences.
    🔗 https://www.youronlinechoices.com/
  3. Cybersecurity Tips for Users
    Provided by the European Union Agency for Cybersecurity (ENISA).
    🔗 https://www.enisa.europa.eu/topics/csirt-cert-services
  4. PayPal Privacy Policy
    If you use PayPal as a payment method on your site.
    🔗 https://www.paypal.com/webapps/mpp/ua/privacy-full